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Access at Chelmsford Theatre

Access at Chelmsford Theatre

We want Chelmsford Theatre to be available to everyone

Both Chelmsford Theatre and the Studio have step free access from the street and we are working to make our foyers and auditoriums as accessible as we can. If you have any access concerns before visiting our Box Office team would be more than happy to answer any questions either via email, boxoffice@chelmsford.gov.uk, or call 01245 606505.

Access Information

Access services

Find out how to join our Access Scheme and what accessibility devices and facilities we have.

If you need any assistance on the day of your visit, please make yourself known to our approachable and well-trained staff members.

There is step free access to the stalls in Chelmsford Theatre, Studio auditorium, and ground floor bars. There is currently no lift access to the first-floor balcony. We have an accessible toilet and a baby changing facility located in a corridor in Chelmsford Theatre foyer. Chelmsford Theatre Studio has tiered seating from row D backwards and the main entrance to the Studio is via steps at the back of the auditorium. Step free access to rows A to C is available via an access route to the side of the auditorium. Please talk to a member of staff if you need assistance with navigating the building. Sound limiting plugs are available, just ask a member of the front of house team when you arrive. Assistance and hearing dogs, including those in training, are welcome at our venue.

Our aim is for Chelmsford Theatre to be accessible and inclusive, and our Access Scheme offers an opportunity for you to tell us about any access needs, so that we can best accommodate your visit and ensure you have an enjoyable experience.

The scheme is free to join and designed to help our staff deliver the best possible standard of service to you. By joining the scheme, you will be able to:

  • Tell us about your access requirements or any specific needs, so that we can do our best to accommodate your visit. If you have any allergies that you would like to make us aware of, then please email boxoffice@chelmsford.gov.uk.

  • Book tickets online for captioned, relaxed, BSL interpreted, and audio described performances.

  • Book a wheelchair space online.

  • Book free tickets for your Essential Companion/Personal Assistant.

  • Keep up to date with forthcoming accessible performances.

To join the scheme simply click the link below called Submit a form. Alternatively, you can join by calling the Box Office on 01245 606 505, Monday to Saturday 10am to 3pm.

To enhance experience and improve access to performances in our auditoriums, we have a Sennheiser MobileConnect Wi-Fi based assistive listening system. This allows visitors to enjoy the event they are attending using their own mobile device. The Theatre box office also has mobile devices available to use for the performance.

Our bars and Box Office are equipped with induction loop systems, look out for the locations highlighted by signs.

Access Information

Theatre Assistance

Feel free to move around

We understand that some people may not be able to stay sitting for long periods of time and so customers are free to move around the auditorium during the performance, and we offer a breakout area outside the auditorium. A printed guide which includes information about our venue and the show itself can be requested from the Box Office. We offer a relaxed pantomime performance every year plus relaxed performances on visiting shows where possible. Tickets can be booked via the box office or online by joining our access scheme.